Frequently Asked Questions

Where can I purchase my Reverse Osmosis or Distilled water? Grocery/Superstores/Pharmacy (Walmart, Target, Walgreens, CVS, etc.) Note: If you are unsure about your source of water, contact us! We are happy to help.

Where can I find the Instruction Manual for my kit? 
Jellyfish Nano Aquarium - Instruction Manual 
Jellyfish Cylinder 5 Aquarium - Instruction Manual 

What is the lifespan of the Moon Jellyfish? 
Moon Jellyfish live up to a year on average in an enclosed, temperature controlled system, although with immaculate care they can live up to an additional year. In the wild, the moon jellyfish typically live anywhere from 3-6 months. Juveniles are produced from polyps in the spring and adults grow throughout the summer. By the end of the summer male and female jellyfish mate and produce polyps, which grow and divide throughout the winter. The polyps start producing juveniles and the cycle repeats in the spring. This means the swimming medusa life stage of jellyfish is only around for a few months during the summer. Jellyfish have delicate tissue, so they are usually damaged by the end of summer and most of them die. In captivity, it's very unlikely for the jellyfish to reproduce, although it is possible, and the adult jellyfish live up to a year on average. There is actually an "immortal" species of jellyfish that was only discovered a few years ago. It is the only animal known to be able to go backwards in its lifecycle and revert back to a larval stage.

What do you feed the Moon Jellyfish? 
Jellyfish Art provides a Dry Jellyfish Food specifically formulated for jellyfish made from plankton high in HUFAs (Highly Unsaturated Fatty Acids), which are essential for proper nutrition. We strongly suggest only feeding jellyfish with our recommended food. Other fish foods that claim to be suitable for jellyfish are often low quality. Follow the feeding guide to properly feed your jellyfish with special care not to overfeed which can cause water quality issues. 

How do I redeem my jellyfish?
Your Jellyfish Redemption code is sent via email upon your original Jellyfish Kit purchase. Please review our Shipping Schedule prior to ordering your Jellyfish. 

International shipping?
We do not ship LIVE jellyfish to: Hawaii, Alaska, PO Boxes, Puerto Rico, or other countries. Please see our international orders page for more details.

How many Jellyfish can I put in my aquarium?
Jelly Cylinder 5: We do not recommend having more than 5-6 Jellyfish in the Jelly Cylinder 5 (5 gallon) as the water parameters may be difficult to control. More Animals = Higher Nitrates = More water changes required.
Jelly Cylinder NANO: We do not recommend having more than 3 Jellyfish in the Jelly Cylinder NANO (2 gallon) as the water parameters may be difficult to control. More Animals = Higher Nitrates = More water changes required.

Terms & Conditions

We offer a 30-day money back return policy on new unused dry (non-perishable) goods purchased directly from Jellyfish Art and not a third party retailer. If you are not satisfied with an unused dry good, please return it to us within 30 days of purchase for a refund of the item's purchase price less a 15% restocking fee. * Please note that shipping costs are non-refundable in any instance once the item has shipped. A refund can only be processed back to the original method of payment Email info@jellyfishart.com to obtain return instructions.