Hello there, Jelly-lover!
First off, we're absolutely thrilled to hear that your jellyfish arrived on time and that everything is going swimmingly so far. We hope they're settling in well and captivating you with their enchanting dances!
As for your concerns about our customer support - we're truly sorry for any inconvenience you've faced. We strive to provide our community with the best care and advice, and it saddens us to hear that we've missed the mark. We're definitely going to address this issue, because your jellies and your satisfaction are our top priorities.
Please don't hesitate to directly reach out to us here or on any of our social media platforms. We are always here to lend a tentacle (or two) when it comes to the well-being of our jelly friends and their human companions!
Let's get your questions answered and ensure your jellies continue to live their best aquatic life!